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Get Ready for New Flooring Checklist & Disclosure for Homeowners/Tenants-- effective 01/01/2025

 

• Please remember, if you do not see it on your estimate, it is not included as part of your job/installation. If you want to clarify anything you have asked a sales rep or our office about and do not see it on your estimate, please call our office so it can be discussed and added as needed to your job. If something needs to be addressed, please contact the office or your sales rep as soon as possible.

• If you have any special installation request or needs, please let us know as soon as possible and at least prior to your installation day. So, we can document them on your estimate and invoice to make sure we meet your installation needs.

• We diligently monitor our employees and installers for COVID symptoms. Due to the unknowns of how and when a person may be infected by the Virus, we are not responsible if you acquire COVID19 because of having new flooring installed in your home.

Do you need to be there?

• An Adult (person over 18 years of age) must be available for contact over the phone, during the entire installation process for any questions that may arise. (They do not need to be on-site the whole time, but must be able to readily reach them if needed)

• Someone must be on the jobsite when the installer arrives to verify and accept the flooring color. Once the materials have been installed is not the time to say the wrong color was installed. If you are not able to confirm your selection at the beginning of installation, you are accepting the flooring as installed.

• We give approximate arrival times for your installation to begin, but due to traffic or extenuating circumstances their arrival time may be delayed. Please call our office if your installer has not arrived within 1 hour of your scheduled start time. 

• Please make plans for children and pets for the day of installation for their own safety.

• If there is no electricity at the work site, we will need to know prior to arriving at the work site. We will need to bring a generator to complete the work and additional charges will apply. Temperature needs to be 65-80 degrees in your home before, during and after installation for warranty purposes. If you have no heat or AC in your home at the time of installation, there is no warranty on your materials or installation. Please Remove:

• Remove all items from the bottom of closets and out of work area prior to installation day.

• Remove breakables, whatnots, and antiques out of the work area prior to installation day, including one-of-a-kind items.

• Remove bedding from beds leaving only the fitted sheet, as we will need to turn mattresses & box springs on their sides to move them in and out of the rooms- if we are moving your furniture.

• We do not move pool tables, electric beds, fish tanks or water beds. Please plan accordingly on having these things removed beforehand.

• Remove any electrical cords or wires that run under the carpets, prior to installation day. We are not responsible for cutting lines.

When Furniture is included for a fee:

• When paying Molina’s to move furniture: We will move furniture in and out of the rooms on the same day as the installation. The installers are not going to redesign the room or move furniture from one floor to another. You may have to put items back in their exact location, as our installers will move them back to their general location.

• When disassembling furniture to be moved, screws may strip or break and wood products may split or break. This is not an installation warranty issue and is not under warranty by Molina Carpets. The cost of these repairs is to the customer, not Molina Carpets.

• Empty bookcases and China Cabinets- they cannot be moved if items are left on them. Appliance & Electronic preparation:

• Disconnect all electronics such as Computers, Televisions, Radios, DVD Players, and Speakers and wrap cords to protect them. Move items out of the work areas if Molina’s is not contracted to move these items. Molina’s is not responsible for damage caused by moving electronics. Molina’s does not connect any type of electronics and is not responsible for any electronic damage because of you not having it already disconnected prior to our arrival.

• Stove Gas Lines and Refrigerator Water Lines must be disconnected prior to installers arrival. - we do not disconnect or connect gas or water lines.

• We will disconnect the washer and dryer if new flooring is to be installed in those areas and you pay us to move them. The customer is responsible for reconnecting them or getting a licensed plumber to do so- at no cost to Molina Carpets. You may need to replace hoses and connectors due to their age and/or they may break during the moving process. These items are not covered under any warranty by Molina’s, and you understand if replacement is needed, Molina’s is not responsible for the cost of doing so. Water loss/damage because of hose failure or incorrect connection is not warranted by Molina Carpets. You may experience codes on your washer and dryer as a result of them being moved- Molina’s will not pay for service calls or damages as a result of them being moved.  

• We will pull a toilet for a fee if the new flooring is being installed in the bathroom, but we will not reset it. The customer is responsible for reconnecting them or getting a licensed plumber to do so- at no cost to Molina Carpets. Molina carpets are not responsible for leaks from leaky plumbing lines or cracked flanges during removal. Pedestal sinks may need to be removed and reconnected by a plumber. Changes in height or damage from them being removed and reinstalled are not covered by Molina’s.  

• If you have a security system, please let us know prior to beginning work. We are not responsible for alarm fees or cut lines and we will not be responsible for the cost of repairs.

• All flooring materials have shade variations- this is not a defect. Your actual material may look slightly different than the sample board due to shade variations or dye lot differences- this is normal & is not a defect. We do not pick out pieces of tile or hardwood during the installation process. They are installed as they come out of the box. If you want each room stacked out to approve prior to installing it, the extra charge for this is $150 per room (per bathroom, living room, bedroom/cl, etc.) It is extremely time-consuming and dramatically extends your installation process. If you do not like a board or tile after the installation has completed, you would be charged to have us come back and switch it out. The fee will depend on the time and supplies it will take to complete the switch out.

• You will be required to make an onsite stain selection prior to your refinishing starting. The sample that is put on your floors is just a small example of what the whole floor is estimated to look like. You understand and agree that there may be other high and low colorations of the sample you have chosen as your existing hardwood may absorb/take the stain differently in different areas. As a result, we do not guarantee your floor will look identical to the stain sample.

• Quarter round moldings are primed, not painted. The customer is responsible for caulking and painting them after installation.

• Hardwood flooring requires acclimation of at least 48-72 hours prior to installation. Please allow space to store the hardwood inside your home not the garage- for the acclimation process.

• When Special Order items are selected, we give you an estimated lead time based on the information provided by the manufacturer at the time of order placement. We cannot guarantee an exact installation date. And we are not responsible for delays due to the manufacturer changing their delivery timeline. As such, do not plan tight installation deadlines based around those manufacturer dates, as they may be subject to change. Molina Carpets is not responsible for damage caused by changes in the delivery schedules from any manufacturer.

• Due to the increased height of your new flooring, doors may need to be cut. If doors must be cut, a carpenter would need to do this, and it is not included in Molina Carpets pricing. Your carpet may also be a lower pile than your previously installed carpet and as a result you may see/notice a more pronounced gap in between the baseboard and your new flooring. This is not an installation defect and is not covered/paid under your warranty or contract.

Touch up paint, Clean Up and Post installation:

• Molina Carpet recommends all flooring to be installed prior to painting in all circumstances. Flooring removal and installation is a construction process. Not only can it be a dusty process, but damage to fresh paint will also occur as part of the installation process. Baseboards can be chipped, dinged and cut during the installation process. Door casings and door jams can also be chipped and scuffed during the installation process. These are normal things that can happen during the installation of your new flooring. You should be prepared to do some touchups/repairs to those areas after installation, especially if you choose to paint prior to your new flooring installation. Molina carpets does not do paint, sheetrock, baseboard or door repairs, replacement, touchups or monetary reimbursements as a result of any of the forementioned.

• After we remove your existing flooring, we will broom sweep the subfloors prior to installing. As a result, dust will be prevalent and you may need to clean blinds, baseboards, light fixture, etc. after the installation of your new floors. This is normal. Cleaning after your installation is necessary and is not included in your Molina Carpets estimate/invoice.

• We recommend air filters are replaced the day after your installation and one week after installation; to remove any remaining dust that may be filtered out from the installation process. This is the customer’s responsibility and is not included in your estimate/invoice from Molina Carpets.

• After installation, you may notice carpet fibers fill your vacuum bag several times. This is a normal part of the carpet blossom process. As the carpet blossoms, loose fibers from the manufacturers cutting process will be more accessible and can then be vacuumed up...hence why your vacuum bag fills up with fibers. This can happen for the first several weeks after installation and is normal. This is not a manufacturer or installation defect.

• Final payment is due on the morning of installation. All balances not paid on the day of installation will be subject to a $50 late fee. It is important that you are prepared to make that final payment on the day we install your flooring. You not being on site is not a reason not to pay. We can take your final payment over the phone with a credit card for your convenience.

• We do not give financial compensation/discounts/refunds for any items on this checklist.

• Molina’s offers a one-year warranty on labor (Rental properties not included).

 

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